Refund policy

Refund Policy

10-Week Money-Back Guarantee

We stand behind CalvesBuddy with a 10-week (70-day) money-back guarantee. If you are not satisfied with your purchase, you may request a return within 10 weeks of receiving your order.

To qualify for a refund under this guarantee, the product must be returned in reasonable condition, and customers must provide proof of purchase. We reserve the right to refuse refunds for items that are damaged due to misuse or returned incomplete.

Eligibility for Returns

To be eligible for a return, your CalvesBuddy straps must be returned in reasonable condition, with all included parts, and accompanied by proof of purchase or receipt. This applies to both the 1-pair and 2-pair bundles.

To start a return, please contact us at support.celino@gmail.com.

Returns must be approved before being sent back. Returns should be sent to the following address:

248 Maple Ridge Road
Wausau, Wisconsin 54403
United States

If your return request is approved, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us at support.celino@gmail.com.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately at support.celino@gmail.com so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Gift cards cannot be returned.

If you have questions about a specific item, please contact support.celino@gmail.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement product.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support.celino@gmail.com.